爱的反义词不是憎恨，而是忽视——不能忽视的无障碍设施
无障碍设施是指在城市道路、公共建筑物、居住区等使用场景中，为方便残疾人通行和使用而设置的专门设施，如城市道路满足坐轮椅者、拄拐杖者通行和方便视力残疾者通行，建筑物考虑出入口、地面、电梯、扶手、厕所、房间、柜台各方面的便利度。
很多人认为，无障碍设施仅仅关乎政府部门和特定群体，习惯用一种事不关己的视角和心态来看待它，常常有意无意地去忽视他存在的价值意义。他们没有充分认识到，加强无障碍设施建设，受益的不仅仅是残疾人、老年人、婴幼儿和孕妇，还包括社会中的每个人。
贝尔和平奖获得者玛扎·泰莱莎曾说：“爱的反义词不是憎恨，而是忽视”，指的就是一种普遍性的社会关切。因此，一些国家和地区在无障碍方面做得较好，无非是较为彻底贯彻了“以人为本”的理念，比如在公交车上，尽量设置不同高度的扶手、不同功能的座椅，在人行道上，内嵌电子芯片，一旦有特定人群接近，可以触发提醒机制，进行规范性引导。甚至，在互联网越加发达的当下，那些具有人文关怀的企业和个人，也在致力于让信息交流和沟通变得没有障碍，这种“一个都不能少”的心态，才是真正地关心“用户体验”，关注到了每个人的价值。
加强无障碍设施建设，是保障弱势群体参与社会生活、共享经济发展成果的必要条件，也关系城市形象。我国相继颁行《老年人建筑设计规范》《无障碍环境建设条例》等法规，切实保障了众多残疾人和众多妇女儿童等社会群体的需求。与此同时，仍有不少问题摆在眼前，比如设施普及率低，出行依然有困难；既已建成的无障碍设施，多存在不好用、不友好的局限，也容易被非法占用；某些无障碍设施甚至忽略了人群的真正需求，从来没有被用过……种种问题表明，无障碍设施还有待进一步改善。加强无障碍设施建设，应该从具体实事抓起，时刻关注特殊群体的呼声，及时响应他们的需求，真正推动无障碍设施从无到有，从有到好。
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