三分靠做,七分靠说:做生意、赚大钱的七大说话之道,你掌握了吗
生意场上有一句俗话,“做生意,三分靠做,七分靠说”。做生意,绝大多数时候是离不开良好口才的,不管是推销产品还是商务谈判或者其他沟通场合,能说会道的生意人总是容易赚钱。掌握良好的说话之道,对于生意场中打拼的人来说是必备的本领。在这方面,阿里巴巴创始人马云就是最好的代表,他的口才是无数生意人所羡慕的。
以下分享做生意、赚大钱的七大说话之道:
一、多说好话,多用赞美,满足对方的心理需求
做生意时,说话要能投其所好,用好话、赞美的话满足对方的心理需求,如此,对方才会用真金白银来满足你。爱听好话、赞美话是大多数人的心理特点,也可以说是一种人性,生意场中你所能接触的人也不例外,不管是客户、是合作伙伴、是经销商甚至是你的对手。沟通时,多说些好话、赞美话,投其所好,给对方脸上贴贴金,既能满足对方心理需求,也能达到自己的生意目的,一举两得都不止,又何乐而不为呢?
二、只要恭维到家,顾客高兴,你也赚钱
比起说好话、赞美的话,恭维要更进一层,但又不同于拍马屁。作为生意人,只要你能抹下面子,学会恭维顾客,让顾客高兴,那往往就能点石成金,赚钱也就不是难事。更何况,退一步讲的话,恭维别人对生意人来说,也并不是什么丢面子的事情,甚至可以说是必备的一种说话本领。
三、谈生意离不开说服,掌握说服别人的技巧
谈生意从本质上来说就是合作。如何把合作的意向变为现实,就看你说服别人的能力高低。但凡跻身于生意场的人,智商都不会太低,所以,你必须掌握足够的说服技巧,把合作实现,也就是说把生意做成,说服的方法可以不一样,你可以灵活运用,但请记住,说服要起效果,关键是能把话说到对方的心里去。
四、巧妙诱导,帮助顾客打消顾虑
做生意要懂得心理学,要清楚地了解顾客的心里在想什么。顾客在买单前,一般都有一定心理顾虑,所以你要用动人的、严密的语言帮助顾客打消种种顾虑,让他们卸下心理防御,如此,生意自然就容易做成了。
五、一击中的,别说没有意义的废话
谈生意时,你的话越是精炼,就越是有吸引力。没有意义的废话则只会令人反感,本来还有希望的生意,经过废话的折磨,也许就彻底没戏了。高明的生意人往往善于组织话术,把话说到点子上,不仅做到科学合理,且能起伏有致,言语的逻辑性也强,能充分地反映出其思路的清晰,令生意事半功倍。
六、无论对谁,都不要乱开“口头支票”
有些人喜欢顺口答应别人一些事情,而事实上却无法做到,这就叫做“空头支票”。对于一个生意人而言,无论你的生意是大是小,所接触的人是多是少,空头支票都绝不能乱开,无论对谁。生意人说话时,乱开“口头支票”有两个恶果:一是失去做生意的章法,二是失去做生意的信用。
七、不仅要能说会道,还要能善于倾听
记得在埃德加·斯诺的《西行漫记》中有这样一段描写毛泽东沟通艺术的文字:“毛泽东在听人讲话时的样子总能给人留下极为深刻的印象。也许那是他性格当中最有力的品质,是他最真实特征的体现。他的一个颔首,一个蹙额无不表明他在全神贯注地倾听你娓娓道来的话语。”做生意的说话之道中,也包括倾听的艺术,是否能做到高效倾听,很多时候会决定生意的成败。
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