营销邮件方式如此多,如何脱颖而出?
在这个营销邮件满天飞的时代,电商卖家们都在揣测着消费者的心理,希望创造出特别的邮件,让消费者从众多邮件中 “相中”自己。为此,本文介绍了5个技巧帮你创造出最佳的营销邮件:
1、邮件主题
邮件主题相当于你的门面,好的邮件主题能吸引客户的眼球,让客户有点开邮件的欲望。在这方面,Wayfair的邮件非常值得学习。以下是Wayfair的一个邮件标题,

(我们为您找到了这些台灯。)这封邮件是Wayfair发给一个在其网站上浏览了台灯,当没有下单的客户。这个邮件主题直接呼应了客户的需求,让人感觉网站有在试图为客户提供帮助,而且文字后面的表情给人一种亲切感,就像朋友发来的邮件一样,会让你忍不住打开。还有类似于

(我们知道您会喜欢这些产品的),这样的标题也会吸引人们。
2、产品选择
虽然Wayfair的标题做的很好,然而产品选择上却无法激起用户兴趣。因为其邮件中除了包含一些台灯,还添加了一些其它产品,而且台灯并没有展示在最明显的位置:

虽然购买特定商品的消费者,可能对其它产品也感兴趣,但后者的展示位置应该更隐蔽一些,不该如此明显。
如果你的邮件点击率不高,那么你需要留意邮件的主题和内容是否相关,以及内容是否是收件人所关注的。
3、时间表
发送邮件的时间,对于邮件的转化率有极大的影响。对于那些放弃购物车的消费者,12个小时内发送营销邮件是最有效的,因为这些购物者对于产品仍旧保持着较高的兴趣。
在邮件发送时间上,有一点需要注意,常常有消费者在购买后才收到零售商的营销邮件,这可能会引起消费者的反感心理。
4、呼吁消费者采取行动
在邮件中添加几句话,呼吁你的客户采取行动。
呼吁行动的语句多种多样,你可以测试一下不同描述方式的效果,比如“Download Now”(现在立即下载)、“ Receive Your Free Report”(请接收您的免费报告)这两句话,经研究“Download Now”这句话的点击率较低。
此外,邮件要符合收件人的心理和当时的状况,例如Wayfair发给看台灯的消费者的邮件,应用了这两种不同的表达:“Find Your Perfect Lamp”(最令你满意的台灯)和“ Just for You: Lamps”(你的专属台灯),值得注意的是经过测试,这两个的效果一样。
5、减少干扰
提高邮件转化率最有效的方法之一就是减少干扰点,不要让客户分心。发送营销邮件最主要的目的是将消费者重新吸引到你的网站上,倘若你在邮件中添加一些不相关产品的视频或社交媒体帖子,有可能会转移消费者的注意力。例如Wayfair发送的台灯营销邮件,掺杂了其它产品,就有可能将消费者的注意力分散掉。

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