外卖商家不重视订单超时、配送异常？后果很严重！
配送延迟，是严重影响体验的异常问题，平台每天接收到大量的用户催单与投诉，不仅影响用户体验，还会给老板们带来不小的损失，据统计，平均每100单的自配送订单中，就会有2位用户投诉催单，有8单因配送延迟导致用户取消订单！
下面的用户评价，可以看出配送延迟对用户的伤害很大呢~
自配送延迟的产生
自配送延迟是指：商家自配送超过预计送达时间，造成用户在线催单或电话投诉；
后台通过如下4种方式来判断自配送延迟：
关注自配送服务的意义
1、自配送延迟产生的不良影响老板们都知道配送延迟对用户体验影响极大，整体来讲对体验的影响主要集中在如下三项：
排序下降、用户体验受损、复购率下降
除此之外，平台规则对自配送服务较差的商家也是有很大的影响；接下来的规则部分，与您的切身利益息息相关，切记不要触碰规则噢!!
2、自配送异常订单的平台规则如果当月自配送延迟率达到处罚阈值，次月初将执行处罚；
比如某自配送商家，1月自配送延迟率为14%，那么平台将于2月初执行‘高峰期置休2小时‘的处罚
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