你吃的外卖要涨价了?
以美团外卖为例,平台上调商户的服务费率,从之前每单15%上调至22%,这意味着餐饮店每100元外卖收入中,有22元需要上交给外卖平台。
面临房租、人力成本不断上涨,外卖平台再次上调商家服务费率,大大增加了商家的经营压力,最终又会被转嫁到消费者身上,由消费者埋单,或是外卖涨价,或是外卖分量变少。
另一方面,外卖平台佣金上涨的主要原因还在于,平台的发展诉求已经从抢占市场向实现盈利转变。
然而,外卖平台良性发展应是基于为用户提供更优质的服务,在服务质量、菜品口味、配送速度、性价比等多方面综合考虑,提高用户满意度,以获取更多的用户黏性,从而实现企业长久可持续的健康发展。
但随者外卖市场的巨头效应越来越显现,外卖似乎和打车一样,走向了一条优惠越来越少,价格越来越高的路。
有部分商家表示,餐饮行业成本较高,抛去人力,房租等成本,利润率最高也只有30%-40%,而美团近22%的外卖佣金比率,基本超过自己一半的利润,这对于小本经营的商户来说,根本难以承受,所以等佣金比率正式调高,商家只能把成本加在用户头上,外卖涨价或者优惠减少,几乎不可避免。
但上市后很快就破发了,投资人普遍对美团持续亏损的外卖业务,表示担忧。
绝对领先的态势,使其对商户有更大的议价权,所以此刻美团的态度,也从给大家带来便利,到现在利用垄断优势,剥削小本经营的商户。
不论是美团还是饿了么,在刚开始的时候,不仅对商家免佣金,而且平台还会烧钱补贴消费者,让消费者在平台上能以低于门店消费的价格点外卖。
于是,外卖平台即使不断地提高佣金,商家为了从平台获得消费者,也只能选择接受。
而如今,也许是公司上市了,开始有盈利的压力了,也许是觉得在外卖领域已经成为了巨头,不用再担心其他竞争对手了,美团开始不断,提升对商家的佣金,来提升自身的盈利能力。
而在这之前,网约车行业就是如此,烧钱时,用户和司机都兴奋的接受来自互联网的冲击。
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