一群程序员研究了喜茶的“排队”问题,最后竟把排队党都消灭了
喜茶,一度被认为并非茶店,而是一家以"排队"走红的网红店。
无论是北上广深杭,喜茶都会将"排队"变成现象级话题,甚至被定义为中国最成功的"排队营销"之父,有媒体质疑喜茶的这种"排队营销"涉嫌制造虚假销售繁荣,诱导消费者买单。
但是最近喜茶的"排队营销"被终结了,而终结者是腾讯云,估计是马化腾爸爸都看不下去了。
喜茶备受争议的"排队营销"
喜茶每到一个城市开店,都用长龙一般的"排队"来把销售做到极致,比如有媒体实地勘察,北京三里屯黑金店、朝阳大悦城店两店在中午高峰时段,喜茶店里约有150人在排队,等待时间在两小时左右。
喜茶相关负责人透露,开业10小时后喜茶三里屯黑金店已接待806位客人,双水吧设置的喜茶大悦城店已接待1299人,按平均每人购买2杯来算,两家店已经卖出了超过4200杯。在双吧台的大悦城店,其出杯速度为4.33杯/分钟。
排队战略已经把旁边的饮品世界大咖星爸爸都比了下去,"排队"营销多么疯狂可见一斑。
可能是喜茶已经成功打入了市场,成为了大家喜闻乐见的饮品品牌,所以"消灭排队"在现阶段成为了需要,从"排队营销"到"消灭排队"可不是一件容易的事情,因为"排队容易","消灭排队"困难。
"消灭排队"才能够卖出去更多喜茶,但是"消灭排队"按照传统套路却需要更多的投入和成本,排队排出名后,喜茶最近却因为排队太长而头疼,直到腾讯介入了喜茶,搞起了"云卖茶"。
喜茶负责人就直说:" 喜茶本质上是想为消费者提供极致的产品和服务,而排队是我们追求极致产品和服务的阵痛。我们绝对不希望这件事情影响到消费者的服务和购买的体验。"
消灭排队的长龙难上加难
今年5月,历经4次迭代的"喜茶GO"微信小程序正式上线。
改变随之发生:这个集堂食、预约、外卖于一体的小程序让喜茶门口等待的长队慢慢消失了,令陈霈霖惊喜的是,小程序大大增加了喜茶的订单量。
喜茶的微信小程序"喜茶GO"上线很低调——没有刻意的营销和宣传,用户只需扫描门店玻璃上贴着的小程序码。
但效果不容忽视。
一个月后,小程序就吸引了50多万用户,复购率提升2倍多,而推广是"零成本"。对于用户画像,喜茶也有了非常准确的数据判断,"过半是女性,其中大部分使用的是Iphone手机"。
上线至今半年,"喜茶GO"提交了一份很亮眼的成绩单:积累超过了500万用户,复购率从最初第一个月至今,拉升了300%,第一入口就是微信顶部下拉菜单下单,日活超过18.5万,入选小程序流量前TOP100,70%微信支付用户都选择小程序下单,而不是门店排队。
"如果有人有疑问,喜茶最近不排队了,是不是不火了?这可能只是个假象,因为大部分只是通过手机下单了,这也是一个很重要的事情。"
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