海底捞你学不会：AI机器人要进店了
说到海底捞，通常想到的是在服务上的创新，实在很难与机器人方面的创新联系起来吧？
头脑风暴一下，现在的机器人能干吗？
基本上都在工厂里窝着呢，做做机器组装，干点焊接的操作等等。也就是常说的工业机器人。
但是，海底捞告诉你，机器人要进入他们的火锅店了。
看到这个标题，我脑洞大开，畅想了好一阵子。
海底捞的服务那可是杠杠的，即便是生活在日本这种以服务好而名言天下地方的人，去了海底捞也得竖大拇指。
比如说，在客人等待区，有各种免费的优质服务：免费擦鞋，美甲，还提供瓜果，也可以下棋。
如果海底捞有了机器人会如何呢？
你一进门，来一个机器人美女，很热情的和你说：先生您好，欢迎光临海底捞，您是要擦鞋，还是美甲？
你肯定郁闷了：我又那么娘吗？我是男的，美个xx甲啊? 我是来吃饭的。
美女机器人说：先生，现在客满，要不我先陪你下盘棋吧？
说到下棋，平时能轻易秒杀聂卫平，柯洁的你自信爆棚起来。
结果下了30盘后，你就吃了一肚子气回家了。
你走的时候，机器人还会送到你到门口说：我叫阿法狗，欢迎下次您继续来吃气。
以现在AI的智能水平，基本也就是这样的服务水平了。不是让你无语，就是把你气死。不信的话，你就去试试度秘， 叮咚，Siri就能明白了。
海底捞作为优质服务的典范，肯定不会做这种事情的。他们要做的是，将在店铺内倒入协助店员配餐的机器人。
最近，海底捞与松下携手共同打造餐饮业机器人，并将在北京市中心10月28日新开张的店内倒入18台机器人。机器人会根据顾客的点餐，从事先准备好的货架上选取火锅食材，之后店员们将之送到顾客桌上。
这让我想起了亚马逊的橙色机器人Kiva，这些机器人在仓库里把货物进行分拣，并把顾客订的货物带到工作人员身边，方便工作人员对物品进行快速打包，因而节省了工作人员在仓库里搬运货物的时间。大大提高了亚马逊的配送效率。
在这方面，使用机器人肯定可以大幅度的改善效率，因此可以预见的是，以后去海底捞等待的时间会大大的减少。北京的朋友们，你还不赶紧去新开的店里去体验一下。
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