价格保护是什么意思、怎么算差价以及怎么申请价保赔偿?
第一、什么是价保?
在价保期内,购买同一商家的同一商品的订单总价低于活动期间成交价格时,按照规则,您可申请补回差额款项,系统将根据价保规则自动计算差价;为保障天猫大促活动的购物体验,活动期间天猫会提供“15天价保”、“7天价保”或“全程价保”服务;
温馨提示:
1. 价保退差的处理时效,请以页面提示的时间为准,通常不会超过24小时,处理期间请不要确认收货哦。
2. 对没有价保服务标识的商品,如果有差价问题,建议您和卖家协商处理差价呢。
第二、价保的差价如何计算?
亲,如果您购买的商品支持价保,且在保障期内,当您申请价保服务时,系统会自动计算差价金额哦!
示例如下:您在9月10日购买A商品大促价格100元,下单支付100元;9月15日A商品售卖120元/件,但可领店铺券满100减30元,此时下单1件A商品,订单价格=¥120-¥30=¥90,与9月10日订单对比便宜¥10;您可发起价保差额退款,系统会自动模拟当前时刻(9月15日)下单1件A商品可以使用的优惠;当价保发起成功后,即退款10元给您。
第三、如何申请价保服务?
若您购买带有价保标识的活动商品,您可通过手机端:交易订单详情页-【退款】或【退换】(确认收货后点击【申请售后】)-“价保”发起。
温馨提示:
1、申请时间以订单上显示的价保服务期为准。
2、商品多次降价可以多次申请
3、系统会自动计算差价金额。
4、价保退差价的处理时效,请以页面提示的时间为准,通常不会超过24小时,价保处理期间请不要确认收货哦。
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