工信部动真格:要求运营商在12月1号前完成整改,移动该醒醒了!
相信很多人都对通讯运营商或多或少有吐槽的地方,例如高资费、乱扣费等现在也屡见不鲜。特别是乱扣费这种现象,很多用户都不察觉,也只有在缴纳话费的时候才可能会注意自己的话费消费异常的现象,并且只有打电话询问客服才知晓到底是哪里扣在哪里了。针对这类情况,国家工信部也早在七月份就要求移动、联通、电信三大运营商要把每月具体消费详情账单告知消费者,让用户清楚了解钱都用在哪儿了。
自从工信部7月宣布以来,中国联通和中国电信做的比较好,都按照要求将账单告知消费者,而且都是通过方便快捷的短信方式告知消费者的。而中国移动作为一个“问题少年”在这件事儿上也做得不够诚意,让消费者都不省心!中国移动为了响应工信部要求也都发送的消费详情告知消费者,但移动公司发送信息的渠道有点“搞笑”,它并不是向联通和电信将账单以短信的形式发送到用户手机中,而是发送一条信息说话费详细账单已发送到您的139邮箱,并附上链接让你登录查看。
笔者作为中国移动用户深感这种方式非常的麻烦,每当收到短信时都不会登录139邮箱查看,本来一条短信就能解决的事儿非要让你登录邮箱查看,这简直就是多此一举。而工信部针对中国移动迟迟不整改的现象,这一次也动了真格,要求运营商在12月1日前完成相关调整,届时中国移动也会每月以短信的方式告知用户话费消费详细情况,让用户清楚明了自己的消费情况。
此次工信部动真格,要求运营商们都必须按照规定完成整改,中国移动也该醒醒了,不要再有小动作了。而此次整改后,相信三大运营商们都会提供更加全面的服务,不敢在不做非为,而此次整改最大的受益者还是广大消费群众,用户的合理权益也得到了有效保障。对次,你有什么看法呢?
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